Category: Client Retention

The Top Performers Checklist

17 Things All Top Performers Do To Dominate In Everything They Do.

If you’ve ever wondered what separates high-level performers who always seem to be on the winning side of the fence in literally everything they do, from those who deliver mediocre, lackluster results and can’t ever seem to make it to the top…this checklist is for you!

I’ve taken the time to interview, personally work with, and analyze top performers in multiple business categories, sales, leadership, and sports to determine exactly what makes these people tick and deliver such superb results.

People like Life Coach, Tony Robbins, Brian Tracy, Tennis Pro’s Pete Sampras, Monica Seles, Jim Courier, top sales professionals, leaders and executives from Fortune 500 Companies.  From AT&T to Nabisco to Motorola to British Airways to Ma Bell in Maryland just to name few.

 

Tony Robbins
Brian Tracy
Monica Seles
Jim Courier and Pete Sampras

These people are the “cream of the crop” for good reason, and this checklist will help you replicate their success in your life and business.

After you go through the list…don’t just say …”WOW…great list…I’ll start on this tomorrow!”  Because as you and I know, tomorrow becomes the next day and the next day and so on…

DESIRE | DECISION | PLAN IT | ACT ON IT | REVIEW IT

If you want what others have… do what others do.  So, here’s what they do…some will do this naturally because they started early in life while for others it’s a work in progress.  However, either way, the very best people are ALWAYS thinking and acting on this list.

They have the Desire for more…

They make the Decision to do something…

The make the Plan

They Act on the Plan

They Review their work to keep things in check

What will you do with this list?  Read it and Act on it?  Or read it and look for something that “APPEARS” to be easier?  My friend, the climb up the mountain may at times be treacherous…but isn’t it worth it when you get to the top… and that view…well… it’s spectacular.  Isn’t it?  And those challenges, obstacles, and sacrifices on the way to the top?  Don’t they all seem to disappear?  WOW…what a view!

Every day in the morning and at the end of your day, until there is no sunrise or sunset check off this list and ask yourself … ”

Self, am I doing all I can do to be the best I can be?”

Let’s do more than think about these ideas and let’s now do something about them…sound good?

Download, print, and review daily the “17 Things” by clicking here
Click here to listen to an overview at my podcast site… www.realprofitbuilders.com 

Thanks for the time and please, leave your comments below and pay this forward to a friend or colleague.

Now…make today count,

Mike

Educate Your Customers

Educate them about what, you may be thinking. Well, consider this, many businesses focus solely on attracting new customers, but you NEED to spend a good chunk of your time retaining current and former customers. These are people you already know to be a good sales potential…they’ve already bought from you!

Take the time to market and sell new products to your old customers and less time trying to sell old products to new customers and you will see a drastic change in your sales, customer quality and branding position.

Here are a couple of key elements to use to retain your current customers:

  1. Stay in contact: This means by phone, email, e-newsletter, in person-by pigeon if you have too!
  2. Post-Purchase Assurance: This means you need to follow up with customers. Your customers need to feel like they are being supported for their purchase and with the item they purchased. How many times have you purchased a product, then felt completely abandoned? Something as simple as a Thank You note with your contact or customer service information can go along way in retaining a great customer.
  3. Deals & Guarantees: Always offer your current customers the best deals and guarantees you have. Show them you appreciate their business or even come up with a club specifically to reward loyal customers. You can also do this with a preferred pricing option.
  4. Integrity: Using good business practices and simply upholding integrity, dignity and honesty go along way with customers. Let’s face it, there’s a lot of swindling and crap out there and the safer and more confident you make your customers feel, the more they will trust you and that makes for an amazingly supportive and loyal customer.

There are three cornerstone ideas to a successful business:

  • Quality product/service
  • Offering useful products/services that solve a problem for or enhance the life of a customer
  • Offer subjects your customers find interesting

Use this approach of educating your customers and offering them real information and insight and you will be rewarded with loyalty and success.

Stop wasting all your time on new prospects while your current customers fall by the wayside!

As Jay Abraham says, “Your best prospects are your existing customers. If you’ve been putting all your marketing efforts into acquiring new customers, stop and diverts some of your resources into reselling, upselling, cross-selling to those same customers. In every ways possible – through package inserts, regular mailings, special offers – stay in touch with those customers and get them used to buying from you.”

So, there it is! Remember, we can help you put together the resources and tools to do exactly that. We can help you educate your customers and you can watch the benefits pay offer many-fold.